Terms and Conditions

Privacy Policy:
Thank you for visiting memphishumane.org. What information do we collect?

 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or bid on items.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, will only be used  to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits,  and keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.


Returns:
WHAT can be returned?
 All products are returnable IF the product is in the same condition as when purchased. This includes the product packaging.

WHEN do items need to be returned by?
No later than 15 days after purchase.

WHERE do items need to be returned to?
After obtaining a RETURN AUTHORIZATION, product can be returned to: Humane Society of Memphis & Shelby County · 935 Farm Road · Memphis TN, 38134

HOW do customers return items?

Contact us via email or by phone to obtain a RETURN AUTHORIZATION

SHIPPING for returns?

Customer is responsible for shipping charges for returns.

CREDIT for returns?
Your credit card will be refunded once the item is inspected and received LESS our 20% restock fee.

In store return option?
After obtaining a RETURN AUTHORIZATION, product can be returned to: Humane Society of Memphis & Shelby County · 935 Farm Road · Memphis TN, 38134

Product Packing Materials?
The product’s packing material must be in same condition as when received.

 

 

Protect your pet. ShelterCare Pet Insurance Programs

Protect your pet. ShelterCare Pet Insurance Programs

SCS_logo

Provide your pet with shade
from the hot summer sun
with a pet shade from the
ShadeCloth Store!

Click on the icon above
for more details.

 

 

Humane Society of Memphis & Shelby County · 935 Farm Road · Memphis TN, 38134 · 901.937.3900
Tuesday-Friday 10:00 a.m. until 6 p.m. Saturday 10:00 a.m. until 5:00 p.m. Sunday 1:00 until 5:00 p.m. Closed Mondays
.

© Copyright 2009, All Rights Reserved